Shipping policy
Resparked Shipping Policies
Table of Contents
- Worldwide Shipping
- Processing Times
- Estimated Shipping Times
- Our Shipping Guarantee
- Important Shipping Information
- Shipping Holidays
- Undelivered Order
- Stolen Packages
- Item Not Received
- Missing Item Policy
- Reshipment Policy
- Customs, Duties & Taxes
- Early Cancellations
- Order Modifications
- Dispute Resolution
- Limitation of Liability
- Product Descriptions
- Force Majeure
Worldwide Shipping
At Resparked, we're excited to offer worldwide shipping on all orders! Enjoy free shipping on orders over $100 USD (availability may vary depending on the destination country).
Processing Times
📦 How Long Before Your Order Ships?
- Standard processing: Orders are processed and shipped within 1–2 business days of being placed.
- Peak periods: During high-demand periods (holidays, sales events), processing may take up to 4 business days.
- Orders placed on weekends or public holidays are queued and processed the next business day.
- You'll receive a shipping confirmation email with your tracking number once your order is dispatched.
Estimated Shipping Times
| Country / Region | Estimated Transit business days |
Free Shipping Threshold |
Shipping Cost (below threshold) |
|---|---|---|---|
| North America | |||
| United States Express | 2 business days | Not Apply | $18 USD |
| United States | 3–5 business days | $100 USD | $5.95 USD |
| United Stares (Hawaii · Puerto Rico · Alaska) | 7–12 business days | $100 USD | $5.95 USD |
| Canada | 5–11 business days | $99.99 USD | $9.95 USD |
| Mexico | 7–10 business days | $99.99 USD | $5.95 USD |
| Oceania | |||
| Australia | 5–11 business days | $99.99 USD | $9.95 USD |
| New Zealand | 5–7 business days | $99.99 USD | $5.95 USD |
| United Kingdom | |||
| United Kingdom | 5–9 business days | $99.99 USD | $5.95 USD |
| Asia Pacific | |||
| Singapore | 4–7 business days | $79.99 USD | $6.95 USD |
| Japan | 7–10 business days | $99.99 USD | $5.95 USD |
| South Korea | 7–10 business days | $99.99 USD | $5.95 USD |
| Hong Kong SAR | 7–10 business days | $99.99 USD | $5.95 USD |
| Philippines, Indonesia, Malaysia, Vietnam, Thailand, Cambodia, Myanmar, China | 7–10 business days | $99.99 USD | $5.95 USD |
| India Duties apply | 7–15 business days | $99.99 USD | $9.95 USD |
| Europe — Western | |||
| France | 6–8 business days | $99.99 USD | $6.99 USD |
| Germany | 6–8 business days | $99.99 USD | $5.95 USD |
| Netherlands | 4–9 business days | $99.99 USD | $5.95 USD |
| Belgium | 5–9 business days | $99.99 USD | $5.95 USD |
| Switzerland | 6–9 business days | $99.99 USD | $9.95 USD |
| Austria | 6–10 business days | $99.99 USD | $5.95 USD |
| Spain | 4–10 business days | $79.99 USD | $4.95 USD |
| Italy | 5–15 business days | $99.99 USD | $5.95 USD |
| Ireland | 7–8 business days | $99.99 USD | $9.95 USD |
| Portugal | 5–8 business days | $99.99 USD | $5.95 USD |
| Luxembourg | 7–10 business days | $99.99 USD | $5.95 USD |
| Europe — Northern | |||
| Sweden Allow extra time | 10–15 business days | $99.99 USD | $5.95 USD |
| Denmark | 7–10 business days | $99.99 USD | $9.95 USD |
| Norway | 6–11 business days | $99.99 USD | $5.95 USD |
| Finland | 7–15 business days | $99.99 USD | $9.95 USD |
| Estonia | 7–10 business days | $99.99 USD | $9.95 USD |
| Iceland | 10–18 business days | $149.99 USD | $14.95 USD |
| Lithuania, Latvia | 7–15 business days | $99.99 USD | $9.95 USD |
| Europe — Southern & Eastern | |||
| Greece | 6–10 business days | $99.99 USD | $5.95 USD |
| Croatia | 7–15 business days | $99.99 USD | $9.95 USD |
| Poland, Czechia, Slovakia, Bulgaria, Romania, Hungary, Slovenia | 7–18 business days | $99.99 USD | $9.95 USD |
| Serbia, Malta, Cyprus | 7–18 business days | $99.99 USD | $9.95 USD |
| Turkey | 7–18 business days | $99.99 USD | $5.95 USD |
| Middle East | |||
| Israel Allow extra time | 10–16 business days | $99.99 USD | $5.95 USD |
| United Arab Emirates | 7–10 business days | $99.99 USD | $5.95 USD |
| Saudi Arabia | 7–15 business days | $99.99 USD | $9.95 USD |
| Qatar | 7–15 business days | $99.99 USD | $9.95 USD |
| Africa | |||
| South Africa | 10–16 business days | $149.99 USD | $14.95 USD |
| Morocco, Egypt | 7–16 business days | $99.99 USD | $9.95 USD |
| Latin America | |||
| Brazil | 7–16 business days | $99.99 USD | $9.95 USD |
| Taiwan | 7–16 business days | $99.99 USD | $9.95 USD |
Note: All shipping times exclude potential delays caused by customs clearance. Business days are Monday through Friday and exclude public holidays in both the origin and destination country. Don't see your country? Contact us and we'll check if we ship to your location.
Our Shipping Guarantee
🛡️ 50-Day Delivery Guarantee
We guarantee that your order will arrive within 50 days of shipment, or you'll receive a full refund — no questions asked. This timeframe accounts for potential delays such as customs holds, ensuring fairness for all customers regardless of location.
Important Shipping Information
By placing an order with Resparked, you acknowledge the following:
⚠️ Once Your Package Leaves Our Warehouse
Resparked is not liable for any delays or damages caused by external factors, including but not limited to:
- Customs inspections
- Shipping carrier delays
- Actions of third parties
Our customer support team is always available to assist you within the limits of our policy.
Shipping and Order Processing Holidays
Orders can be submitted at any time, but will not be processed or shipped on the following dates:
📅 Holiday Schedule
- New Year's Day — January 1
- Memorial Day — May 26
- Independence Day — July 4
- Labor Day — First Monday in September
- Thanksgiving Day — Fourth Thursday in November
- Black Friday — Friday after Thanksgiving
- Christmas Eve — December 24
- Christmas Day — December 25
- Day After Christmas — December 26
- New Year's Eve — December 31
- Feb 17 – Mar 3 — International orders only
Undelivered Order
(Tracking shows delivered, but you haven't received it)
📭 What to Do
- Check around your property, with neighbors, and any safe-drop locations.
- Wait 2 additional business days — carrier delivery scans can sometimes be premature.
- Notify us within 15 days of the listed delivery date so we can open an investigation with the carrier.
Since we use a third-party delivery service, occasional scan discrepancies can occur. We take these cases seriously and will work to resolve them as quickly as possible.
Stolen Packages Disclaimer
🔒 Porch Theft
Resparked is not responsible for packages stolen after confirmed delivery. We recommend:
- Closely monitoring your tracking information near the estimated delivery date.
- Retrieving deliveries promptly.
- Using a secure delivery location or requesting a signature requirement where possible.
In the event of theft, please report the incident to local authorities and your postal service. Resparked cannot be held liable for any loss or theft that occurs after confirmed delivery.
Item Not Received
📬 Didn't Receive Your Order Within 50 Days?
If your order does not arrive within 50 days from the shipping date, you are eligible for a full refund — no questions asked.
Please note that delays caused by customs hold-ups or carrier issues are beyond our control. These circumstances do not affect your right to a refund under our 50-day guarantee.
Missing Item Policy
📋 If an Item Is Missing From Your Order
- Contact us within 20 days of the delivery date.
- Provide your order number and, if possible, a photo showing what was received.
- Some orders are subject to weight restrictions and may ship in multiple packages — your missing item may arrive separately.
We recommend inspecting your order upon delivery. Once a package leaves our warehouse, Resparked is not responsible for errors or omissions, but we'll always do our best to make it right.
Reshipment Policy
Customers are responsible for providing accurate and complete shipping information, including:
- Full address, City / Neighborhood
- Province / State (if applicable)
- Apartment / House / Suite number
- Zip / Postal code
- Recipient's full name
🔄 When a Reshipment Is Required
- If the address provided is incorrect or incomplete, or the recipient fails to collect the package, a reshipment fee will apply.
- If the address is incorrect and the item is destroyed at the post office, we'll offer reshipment with a 40% discount on the total price, subject to product availability.
- If you ship to an office or third-party address, Resparked cannot be held responsible for issues related to package acceptance or return at that location.
International Shipping — Customs, Duties & Taxes
🌍 For Orders Outside the United States
Your shipment may be subject to import taxes, customs duties, and additional fees levied by the destination country. These charges are outside of our control and the recipient is responsible for covering them upon delivery.
Customs policies and fees vary by country — we recommend checking with your local customs office before ordering.
✅ Countries Where We Cover Import Fees
Resparked covers all import fees for orders shipped to the following countries (not applicable for orders valued above €500):
Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Norway, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia.
For orders within the United States, we cover all import fees at all order values.
🇮🇳 India — Import Duties
Import duties for India are typically 20% of the declared value of the shipment, determined by local customs authorities and payable by the recipient upon delivery.
International orders may also be subject to VAT and other customs fees upon delivery. Customs clearance may cause delays beyond original delivery estimates.
If you have any doubts, contact us at support@resparked.com.
Early Cancellations
❌ Cancellation Windows
- US customers: Cancellations must be requested within 30 minutes of completing the order.
- International customers: Cancellations are accepted within 1 business day of placing the order.
- After these windows, orders cannot be cancelled. For US customers, a free return will be available once the package is delivered.
When an order is cancelled, a full refund is issued immediately. Banks may take up to 5 business days to reflect the refund in your account.
Order Modifications
✏️ Modification Windows
- US customers: Modifications must be requested within 30 minutes of completing the order.
- International customers: Modifications are accepted within 1 business day of placing the order.
- After these windows, modifications are not allowed. For US customers, a free return will be available once the package is delivered.
If an item is removed from an order, a refund for that item is processed immediately. Banks may take up to 5 business days to reflect the refund.
Dispute Resolution
Any disputes arising out of or related to a purchase from Resparked shall be resolved exclusively through final and binding arbitration, conducted by the American Arbitration Association (AAA) following its rules, rather than through court proceedings.
Limitation of Liability
Resparked shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including but not limited to loss of profits, goodwill, use, data, or other intangible losses — arising from your purchase. In any case, Resparked's total liability for any claim shall not exceed the purchase price of the individual product that is the subject of the claim.
Product Descriptions
While Resparked strives to provide accurate product information, we do not guarantee that all descriptions or content on our website are error-free. If a product does not match its description, your sole remedy is to return it in unused condition.
Force Majeure
Resparked shall not be held liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to war, strike, pandemic, epidemic, quarantine, lockdown, labor dispute, or any other extraordinary circumstance outside our reasonable control.
