Frequently Asked Questions
Customizer
Q1: What makes the Customizer special?
The Customizer is your go-to tool, a gateway to creativity - versatile, easy to use, and designed for fun. Whether you’re engraving, sanding, or polishing, it works seamlessly on wood, metal, glass, and more. No matter your skill level, it simplifies crafting and brings joy to the process, helping you bring your ideas to life effortlessly.
Ignite your creativity: Add your unique flair to any item.
Versatility at its best: Works effortlessly on wood, metal, glass, and more.
Creation, simplified: Easy and fun, no matter your skill level.
Unleash your imagination: Explore new ideas and create without limits.
DIY magic at your fingertips: Ideal for craft projects and everyday tasks.
Q2: Where can I use the Customizer?
The Customizer works seamlessly on various surfaces, including wood, metal, glass, plastic, leather, and stone—perfect for any material rated below 4 on the Mohs hardness scale. Empower your creativity and explore new crafting horizons as you bring your ideas to life on an array of materials, from everyday items to unique DIY projects.
Q3: What’s in the Customizer box?
Your Customizer package includes everything you need to unleash your creativity:
- The Customizer™ Engraving Pen
- Carbide Burr
- 30 Diamond bits for a variety of surfaces
- USB-C fast charging cable
- Hex key
- Quick Start Guide
- Pen Cap Cover
- User Manual
- Engraving Mastery Guide FREE GIFT (Ebook)
- 4 Practice canvases (Acrylic, Bamboo, Eco-leather, Aluminum)
Q4: What are the 30 bits for?
The 30 diamond bits offer endless possibilities for engraving wood, metal, glass, plastic, and more. Each bit is designed for specific tasks—whether it’s square, pointed, ball, or chisel-shaped—to make your crafting experience easy and versatile.
Unleash your imagination and scan the QR code in your package to access the full Bit Guide for more details.
Q5: Do I need extra accessories?
You’ll receive 30 versatile bits with your purchase, giving you plenty to work with right away. If you’re exploring more detailed projects or want to expand your creative potential, our specialized accessories are available on the website.
Q6: How long does the battery last, and how fast can I charge it?
A full charge takes about 2.5 to 3 hours and provides approximately 2 hours of creative crafting fun.
Q7: Is the Customizer beginner-friendly?
Absolutely! Whether you're new to crafting or an experienced pro, the Customizer is designed to be intuitive, easy, and fun to use. Plus, our eBook guide is available to help you get started with tips and tricks. Join our creative community and explore our Crafting Blogs for endless inspiration—there’s no limit to what you can create!
Q8: I just received my Customizer—what’s next?
We’re thrilled to welcome you to the Resparked family! Begin your journey by watching our YouTube tutorial for a quick-start guide, and dive into our library of helpful videos to unlock all the creative possibilities. Let’s get creative together—we’re here to support you every step of the way!
Q9: How long is the warranty?
The Customizer comes with a 1-year warranty. For full details, check out our Warranty Policy. Craft your way to joy knowing we’ve got you covered for a whole year!
Bit Sets and Accessories
Q1: Which bit set is best for engraving stone?
The Stone Grinding Bit Set is a game-changer! Use these bits for smooth, deep lines on stone, especially with a bit of water for an extra polished finish. Your stone engravings will look stunning in no time.
Q2: Can I purchase the Ultimate Bits Bundle separately?
Yes! The Ultimate Bits Bundle is available on its own. With 20 amazing bits, it’s perfect for handling a variety of materials. You'll always have the right bit for any project!
Q3 What’s the difference between the Stone Grinding Bits and Wood Carving Bits?
The Stone Grinding Bits are designed for smooth engravings on stone, while the Wood Carving Bits dig a bit deeper into wood for intricate designs. Both offer precision and control.
Q4: How do the polishing bits improve my project’s finish?
The polishing bits are the perfect final touch! They smooth out rough edges, giving your project a professional, polished look. Your creations will shine!
Q5: Should I use wet surfaces when engraving stone?
Wetting the stone slightly makes engraving smoother and easier, especially when using the Stone Grinding Bits. Try it and see the difference!
Discovery Series
Wood
Q1: Which Customizer bits work best with the Wood Kit?
Most bits are compatible with the Wood Kit, but for the best results, we recommend using the Wood Carving Bits and the Carbide Burr. These bits will help you achieve precise and standout designs in your wood projects!
Q2: How do I use the stencils in the Wood Kit?
It's simple! Place the stencil on your wood surface and trace the design using the Customizer. For a personalized touch, you can mix and match different stencils to create a one-of-a-kind design.
Q3: Why is bamboo considered eco-friendly, and why is it included in the Wood Kit?
Bamboo is a highly sustainable material because it grows rapidly and doesn’t require harmful pesticides. Its natural durability also makes it an ideal, eco-friendly canvas for your Customizer engravings, allowing your creations to stand out beautifully.
Glass
Q1: How do I recharge the USB LED cork in the Glass Kit, and how long does the battery last?
Just plug it into any USB port to recharge! The battery lasts up to 5.5 hours, giving your project a beautiful glow. Perfect for lighting up your creative space!
Q2: Is the paint in the Glass Kit safe?
Yes! Our glass paints are non-toxic and safe, letting you personalize your projects with complete peace of mind.
Q3: How do I remove the cork from the bottle when it arrives?
Just shake the bottle gently, and use a cable to help pull the cork out. If you need help, check out our quick video tutorial—it’s super easy!
Q4: Which Customizer bits work best with the Glass Kit?
We recommend the Diamond Bits for smooth, precise engravings on glass. These bits make your designs pop!
Creation Series
Acrylic Lamp
Q1: How does the Acrylic Lamp work, and can I customize the brightness?
The Acrylic Lamp is completely wireless and super simple to use! Just hold the button to adjust the brightness, letting you control how brightly your engraved designs shine.
Q2: How long does it take to charge the lamp, and how long does the battery last?
Charging takes around 2.5 hours, and the lamp will glow for about 5.5 hours—perfect for a creative evening!
Q3: Can I use different markers with the Acrylic Lamp?
You can experiment with different markers to make your designs even more personalized. Just let the ink dry before engraving for the best results.
Q4: Any tips for creating custom designs on the Acrylic Lamp?
Here’s a clever tip! Use a marker to outline your design first, then engrave over it once the ink dries. This helps guide your strokes and makes every detail shine!
Photo Frame
Q1: How do I clean the Photo Frame after engraving?
Simply use a soft cloth to wipe down the engraved areas. For tougher spots, gently apply a bit of alcohol to the cloth, and your frame will look flawless.
Q2: Can I engrave both the glass and bamboo parts of the Photo Frame?
Absolutely! You can personalize both the glass and bamboo sections, turning your photo frame into a truly unique masterpiece.
Camping Mugs
Q1: What’s included in the mug kit and can I personalize them?
You’ll receive two black enamel camping mugs with a stainless steel edge, ready to be personalized using the included 7mm white marker and “Adventure Awaits” stencil. You can even gift the second mug or engrave them with a friend for double the fun!
Q2: How do I remove the marker and what if I want to practice first?
To refresh your design, simply wipe the marker off with alcohol. We’ve also included an aluminum practice piece so you can perfect your techniques before engraving the mugs.
Q3: Where can I find instructions and additional help?
Each kit comes with an instruction sheet and a QR code that leads to our online library with video tutorials, guides, and creative inspiration—everything you need to get started.
Orders & Payments
Q1: What payment options can I use?
We accept a wide range of payment methods, including Visa, Mastercard, American Express, Diners Club, and Discover. You can also use Apple Pay, Shop Pay, and PayPal for a smooth and easy checkout. Shop with confidence knowing our payment process is simple and secure!
Q2: Can I pay in installments?
Yes! Simply choose Shop Pay at checkout to split your purchase into convenient payments and enjoy flexible, stress-free shopping.
Q3: Can I pay via bank transfer?
Yes! If you prefer to pay via bank transfer, just contact us at support@resparked.com, and we’ll happily share the details to make it easy for you. We’re here to help every step of the way!
Q4: How do I place an order?
Placing an order is simple! Just select the item you’d like to purchase and click “Add to cart.” Once you’ve added all your items, proceed by clicking “Go to checkout,” then fill in your shipping and payment details to complete your purchase.
Q5: What happens after I place my order?
Once your order is placed, you’ll receive an email confirmation with your order number. If it doesn’t appear in your inbox, make sure to check your spam or junk folders. After your order is fulfilled, we’ll email your tracking number. If you don’t receive it within 3 days, contact us at support@resparked.com, and we’ll be happy to assist you!
Q6: How do I track my order?
Tracking your order is simple! Head over to our tracking page and enter your tracking number or order information. You’ll be able to follow your delivery in real-time, giving you peace of mind as your creative tools make their way to you.
Q7: I added an item by mistake, can I modify my order?
No worries at all! If you need to modify your order, simply fill out our Contact Us form, and our team will be happy to assist you. For cancellations, reach out to us at support@resparked.com as soon as possible. If your order hasn’t been shipped yet, we’ll cancel it and process your refund quickly. If it’s already on its way, you can start the return process once it’s delivered. For more details, check our Refund Policy here. We’ve got you covered!
Q8: I received a damaged item. What should I do?
Please contact us at support@resparked.com within 48 hours of receiving your order, and include a picture or video of the damaged item. We’ll take care of it and make things right!
Q9: I ordered multiple items, but have not received them all. What should I do?
If your order arrived incomplete, don’t worry! Contact us at support@resparked.com with your order number and a photo of the items you’ve received. We’ll get everything sorted out for you as soon as possible.
Q10: I received a defective item. What should I do?
If you’ve received a defective item, please reach out to us at support@resparked.com with your order number, a brief description of the defect, and a short video showing the issue. Please note that our warranty covers you for 1 year from the delivery date. We’ll work quickly to resolve the issue and ensure you’re taken care of!
Q11: Can I return my order?
Yes! You have 30 days to return your order from the date you received it. To initiate a return, simply email us at support@resparked.com. For more information, you can read our full return policy here.
Shipping
Q1: How long does shipping take?
United States: 5-7 calendar days for Customizer-only orders, and 7-15 calendar days for orders that include other products.
Rest of the world: 7-15 calendar days.
For more details, you can check all our shipping times and costs by clicking here. We’re committed to getting your order to you as quickly as possible!
Q2: How much does shipping cost?
United States: Around $5.95 USD.
Rest of the world: Around $9 USD.
You can easily check your shipping cost by entering your address information at checkout—there’s no need to place the order to view the total. You can review the shipping amount and decide from there. We want to keep things simple and transparent for you!
Q3: How can I track my order?
Once your order is fulfilled, we’ll send your tracking number via email. To stay updated on your order’s progress, visit: Track My Order. If you haven’t received your tracking number within 3 days, feel free to contact us at support@resparked.com
Q4: What if I need to modify my address/billing information entered on my order?
If your order hasn’t shipped yet, no worries—you can update the address by reaching out to us through our contact form. Once it’s dispatched, we won’t be able to make changes. As for the billing information, rest easy! We don’t send any physical receipts to the billing address, so it won’t affect anything. We’re here to make things simple for you!
Q5: My order appears as delivered but I did not receive it.
If your order shows as delivered but hasn’t made it to you, please follow these steps:
Check your mailbox and ask if a neighbor has seen or received your package.
Your local post office may also have additional information, so it’s worth contacting them.
Still can’t find it? Reach out to us at support@resparked.com, and we’ll get it sorted for you!
Q6: Why hasn’t my parcel tracking been updated since it arrived in my country?
When your parcel arrives in your country, it goes through customs, which typically takes around 2 to 5 business days. After customs clearance, tracking updates will resume as your parcel continues its journey to you. If it’s been more than 7 days without an update, please reach out to us here, and we’ll be happy to assist you in locating your parcel and providing the latest details.
Discount codes
Q1: What are Coupons and Discount Codes?
Coupons and Discount Codes are special promotions offered by Resparked that bring you exciting discounts on your purchases. Just enter the code at checkout before you complete your payment, and watch the savings appear! Happy crafting!
Q2: How do I use a Coupon or Discount Code?
Using a Coupon or Discount Code is simple! Just enter the code during checkout, before completing your payment, and the discount will be automatically applied to your total.
Q3: Are Coupons and Discount Codes valid for all products?
Some Coupons and Discount Codes may have restrictions, such as certain products they apply to or a minimum purchase amount. Be sure to check the details of each offer to see where it applies!
Q4: Where can I find Coupons and Discount Codes?
You can find exclusive Coupons and Discount Codes on our Resparked website, through our social media channels, or in our fun and inspiring email newsletters. Keep an eye out for those savings!
Q5: Can I combine multiple Coupons and Discount Codes?
Coupons and Discount Codes are typically for single use and can’t be combined unless it’s specifically mentioned when you receive the code. Make sure to check the terms for each offer.
Q6: What should I do if I have trouble using a Coupon or Discount Code?
If your Coupon or Discount Code isn’t working as expected, no worries! Reach out to us at support@resparked.com, and we’ll be happy to help sort it out.
Q7: Why isn’t my Coupon or Discount Code working?
Your Coupon or Discount Code may not be working if it’s expired, reached its maximum usage limit, or doesn’t meet certain requirements (like a minimum purchase amount). Double-check the terms, and if you’re still unsure, contact us for assistance!
Gift cards
Q1: What are Gift Cards and how do they work?
Purchase them directly from our website, and we’ll send you an email with a unique code that can be used at checkout. You can use your Gift Card as many times as you like until the balance runs out—perfect for multiple creative adventures!
Q2: Can I combine a Gift Card with other payment methods?
Absolutely! You can use your Gift Card alongside other payment methods, like a credit card, during checkout. Plus, any leftover balance can be saved for your next purchase!
Q3: Do Gift Cards have an expiration date?
Yes, our Gift Cards do have an expiration date, but don’t worry—you’ll find it in the email where you received your code. Just be sure to use it before it expires, and enjoy every moment of your creative journey!
