Frequently Asked Questions

The Pen Only includes the Customizer™ Engraving Pen, 2 starter bits, a wood practice piece, and a USB charging cable. Accessories and full kits sold separately.

Yes! The Pen Only works with all Customizer bits and accessories. We offer a range of engraving bits and accessories to help you unlock new creative possibilities and achieve different effects and styles with The Customizer. Check out our store to explore all the options!

Yes! The Pen Only is perfect if you want a simple, lightweight engraving setup.

The Mastery Guide is your go-to resource for getting the best results with The Customizer. Packed with expert tips, creative ideas, and troubleshooting advice.

You can access it by scanning the QR on your Quick Start Guide included with your Customizer!

It helps you easily engrave on different surfaces and use various engraving bits like a pro. Whether you're looking for inspiration or need a quick fix, this guide makes it simple to elevate your creativity and enjoy every project.

The Stone Grinding Bit set is a game-changer! Use these bits for smooth, deep lines on stone, especially with a bit of water for an extra polished finish. Your stone engravings will look stunning in no time.

Yes! The Ultimate Bits Bundle is available on its own. With 20 amazing bits, it's perfect for handling a variety of materials. You'll always have the right bit for any project!

The Stone Grinding Bits are designed for smooth engravings on stone, while the Wood Carving Bits dig a bit deeper into wood for intricate designs. Both offer precision and control.

The finishing bits are the perfect final touch! They smooth out rough edges, giving your project a professional, polished look. Your creations will shine!

Wetting the stone slightly makes engraving smoother and easier, especially when using the Stone Grinding Bits. Try it and see the difference!

Most bits are compatible with the Wood Kit, but for the best results, we recommend using the Wood Carving Bits and the Carbide Burr. These bits will help you achieve precise and standout designs in your wood projects!

It's simple! Place the stencil on your wood surface and trace the design using the Customizer. For a personalized touch, you can mix and match different stencils to create a one-of-a-kind design.

Bamboo is a highly sustainable material because it grows rapidly and doesn't require harmful pesticides. Its natural durability also makes it an ideal, eco-friendly canvas for your Customizer engravings, allowing your creations to stand out beautifully.

Just plug it into any USB port to recharge! The battery lasts up to 5.5 hours, giving your project a beautiful glow. Perfect for lighting up your creative space!

Yes! Our glass paints are non-toxic and safe, letting you personalize your projects with complete peace of mind.

Just shake the bottle gently, and use a cable to help pull the cork out. If you need help, check out our quick video tutorial—it's super easy!

We recommend the diamond bits for smooth, precise engravings on glass. These bits make your designs pop!

The Acrylic Lamp is completely wireless and super simple to use! Just hold the button to adjust the brightness, letting you control how brightly your engraved designs shine.

Charging takes around 2.5 hours, and the lamp will glow for about 5.5 hours. Perfect for a creative evening!

You can experiment with different markers to make your designs even more personalized. Just let the ink dry before engraving for the best results.

Here's a clever tip! Use a marker to outline your design first, then engrave over it once the ink dries. This helps guide your strokes and makes every detail shine!

You'll receive two black enamel camping mugs with a stainless steel edge, ready to be personalized using the included 7mm white marker and "Adventure Awaits" stencil. You can even gift the second mug or engrave it with a friend for double the fun!

To refresh your design, simply wipe the marker off with alcohol. We've also included an aluminum practice piece so you can perfect your techniques before engraving the mugs.

Each kit comes with an instruction sheet and a QR code that leads to our online library with video tutorials, guides, and creative inspiration—everything you need to get started.

No, this is a materials kit. It requires a Customizer Pen to complete the projects.

Standard mirrors have the reflective coating on the back, causing a "ghosting" effect when you engrave the front. This kit uses a first-surface mirror for a single, crisp reflection.

Yes, the stencils are designed to be used multiple times with the included blackboard marker to trace your vibe before you engrave.

Absolutely! This kit is designed specifically for people who've never worked with leather before. Everything is pre-cut, pre-holed, and comes with clear step-by-step instructions (plus video tutorials). It's a fun, beginner-friendly experience that makes creating your own leather bag feel easy and rewarding ✨

Most people finish their bag in about 9 hours. It depends on your pace—some take a little longer if they're being extra careful with stitches (which is totally fine!). There's no rush.

The kit is designed to be forgiving. Leather is durable, and if you mess up a stitch, you can often redo it. Plus, our step-by-step guide helps you avoid common mistakes.

No prior experience required, and everything you need is in the box—leather, needles, thread, scissors, clips, and instructions. Just find a comfortable spot and start creating!

The kit creates a beautiful bag on its own, but you can add personal touches like stamps or initials using your own leather stamping tools (not included in this kit). Or keep it classic—it's completely up to you!

We use genuine full-grain leather (2mm thick) that ages beautifully over time. It develops a natural patina, which means your bag will get better-looking the more you use it.

Keep your leather in a cool, dry place away from direct sunlight. Avoid folding or creasing it when not in use. Every few months, condition it with a neutral leather cream to keep it soft and prevent cracking. The more you use it, the better the natural patina will develop!

Relax, we've got you covered with a 60-day money-back guarantee! If your kit happens to arrive with any defects, our team is committed to making it right with a refund or replacement. Please contact us at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST) or by emailing support@resparked.com for assistance!

The kit is best suited for ages 14+ due to the use of needles and scissors. Younger kids can participate with adult supervision.

We have a wide range of payment methods, including Visa, Mastercard, American Express, Diners Club, and Discover. You can also use Apple Pay, Shop Pay, Google Pay, and PayPal for a quick checkout.

Yes! We have been accepting PayPal since October 2024 🎉 You can also use any of our other secure methods, such as Apple Pay, Google Pay, and Shop Pay.

Yes! Simply choose Shop Pay at checkout to split your purchase into installment payments and enjoy flexible, stress-free shopping.

We do not accept cash over delivery at the moment. But you can use any of our secure payment methods, such as Apple Pay, Shop Pay, Google Pay, and PayPal!

Placing an order is simple! Just select the item you'd like to purchase and click "Add to cart." Once you've added all your items, proceed by clicking "Go to checkout," then fill in your shipping and payment details to complete your purchase.

Yes! You can place an order either on the phone or via email by contacting us at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST) or by emailing support@resparked.com. Our support team will guide you through the process!

Yes! We offer free shipping for orders over 50 USD for the US or the equivalent of that currency for most countries, depending on where it is being shipped to. You can see the prices and free shipping conditions for your country in our shipping policies.

Once your order is placed, you'll get an email confirmation with your order number. If it doesn't appear in your inbox, make sure to check your spam or junk folders. After your order is fulfilled, we'll email your tracking number. If you don't receive it within 3 days, contact us at support@resparked.com or at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST), and we'll be happy to help!

If you need to modify or cancel your order, please contact us at support@resparked.com or at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST) as soon as possible. If your order hasn't been shipped yet, we'll cancel it and process your refund quickly. If it's already on its way, you can start the return process once it's delivered. For more details, check our Refund Policy here.

We're so sorry to hear that! Please reach out to us within 48 hours of receiving your order by emailing support@resparked.com or calling +1 (332) 239-5659 (available every day from 9 AM to 6 PM EST).

To help us resolve this as quickly as possible, please include a photo or video showing the damaged item. Once we receive it, our team will review the case and work to make things right as soon as possible 🧡

Shipping times vary depending on the destination 🌍

• United States: Takes around 2 to 5 business days to arrive, except for Hawaii, Puerto Rico, and Alaska.
• Rest of the world: Around 7 to 15 days to arrive, depending on your location.

For more details, you can check all our shipping times and costs by clicking here. We're committed to getting your order to you as quickly as possible!

Shipping costs vary depending on the destination 🌍

• United States: Around $4.99 USD.
• Fast Shipping (Only USA): $17.99 USD
• Rest of the world: Around $9 USD.

Tip: You can easily check the exact shipping cost by entering your address at checkout — there's no need to complete the purchase to see the total. This way, you can review all costs beforehand and decide what works best for you. We believe in keeping things simple and transparent!

Once your order is fulfilled, we'll send your tracking number via email. To stay updated on your order's progress, visit: Track My Order. If you haven't received your tracking number within 3 days, feel free to contact us at support@resparked.com or +1 (332) 239-5659 (every day from 9 AM to 6 PM EST).

If your order hasn't shipped yet, no worries—you can update the address! Please contact us at support@resparked.com or at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST) as soon as possible. Once it's dispatched, we won't be able to make changes. As for the billing information, rest easy! We don't send any physical receipts to the billing address, so it won't affect anything. We're here to make things simple for you!

We're sorry to hear that! If your order shows as delivered but hasn't made it to you, please follow these steps:

• Check your mailbox and ask if a neighbor has seen or received your package.
• Your local post office may also have additional information, so it's worth contacting them.
• Still can't find it? Reach out to us at support@resparked.com or +1 (332) 239-5659 (every day from 9 AM to 6 PM EST), and we'll get it sorted for you!

When your parcel arrives in your country, it goes through customs, which typically takes around 2 to 5 business days. After customs clearance, tracking updates will resume as your parcel continues its journey to you. If it's been more than 7 days without an update, please reach out to us at support@resparked.com or +1 (332) 239-5659 (every day from 9 AM to 6 PM EST), and we'll be happy to assist you.

Coupons and Discount Codes are special promotions offered by Resparked that bring you exciting discounts on your purchases. Just enter the code at checkout before you complete your payment, and watch the savings appear! Happy shopping!

Using a Coupon or Discount Code is simple! Just enter the code during checkout, before completing your payment, and the discount will be automatically applied to your total.

Some Coupons and Discount Codes may have restrictions, such as certain products they apply to or a minimum purchase amount. Be sure to check the details of each offer to see where it applies!

You can find exclusive Coupons and Discount Codes on our Resparked website, through our social media channels, or in our fun and inspiring email newsletters. Keep an eye out for those savings!

Coupons and Discount Codes are typically for single use and can't be combined unless it's specifically mentioned when you receive the code. Make sure to check the terms for each offer.

If your Coupon or Discount Code isn't working as expected, no worries! Reach out to us at support@resparked.com or +1 (332) 239-5659 (every day from 9 AM to 6 PM EST), and we'll be happy to help sort it out.

Your Coupon or Discount Code may not be working if it's expired, reached its maximum usage limit, or doesn't meet certain requirements (like a minimum purchase amount). Double-check the terms, and if you're still unsure, contact us at +1 (332) 239-5659 (every day from 9 AM to 6 PM EST) or by emailing support@resparked.com for assistance!

Gift cards are prepaid cards or digital codes loaded with a specific amount of money that can be used as a method of payment at certain stores or for specific services. You can purchase them directly from our website, and we'll send you an email with a unique code that can be used at checkout. You can use your Gift Card as many times as you like until the balance runs out—perfect for multiple creative adventures!

Absolutely! You can use your Gift Card alongside other payment methods, like a credit card, during checkout. Plus, any leftover balance can be saved for your next purchase!

Yes, our Gift Cards do have an expiration date, but don't worry—you'll find it in the email where you received your code. Just be sure to use it before it expires, and enjoy every moment of your creative journey!

Subscribing means more fun, more value, and zero hassle! Enjoy a steady stream of exciting experiences designed to surprise and delight—ranging from hands-on projects delivered to your door to exclusive digital perks like access to classes and special content.

No, that's part of the magic! We don't reveal the details in advance—but we promise it'll be worth the wait.

Every month brings something new!

Absolutely! A subscription is a thoughtful gift that delivers new experiences over time. Simply enter the recipient's address when completing the shipping details at checkout (your billing information remains yours), and we'll take care of the rest.

Your subscription continues as long as you'd like! It automatically renews at the end of each billing period, but you're always in control and can pause or cancel.

Because we love giving you a great start! 🎉

If you choose the Kits-only subscription, you'll kick things off with a special welcome price of $9.99 for your first month. After that, the subscriptions continue at $24.99 per month, unlocking exciting monthly experiences that may include hands-on physical projects and exclusive digital perks.

It's our way of helping you start strong—then keeping the creativity going every month.